As your hometown insurance partners, we continue to be here for you as we work hard to rebuild our communities, together. I wanted to take the time to give you a brief update about our plans for reopening our office locations.

 

Tompkins Insurance remains steadfast in its commitment to the welfare of our customers, employees and communities. Throughout the pandemic, our team has been working around the clock to ensure that the insurance needs of our customers have been met with the highest level of attention. We have looked forward to the day when we can reunite with clients face-to-face, and we are pleased to announce that as of June 22 and June 29 many of our New York and Pennsylvania office lobbies, respectively, began to reopen with certain safety protocols. We ask that you refer to the list below for office availability as well as safety protocols:

 

In Western New York:

  • Our offices located in bank branches will be open and staffed with an account manager for business, however the entry doors will remain locked for the time being. You will be greeted at the door by a member of the bank branch staff who will take you to the insurance account manager. These locations include: Amherst, Arcade, Caledonia, Chili, Geneseo, Greece, LeRoy, Perry, and Warsaw.

 

  • Our offices in Alden, Attica, Brockport, Dansville, Nunda and West Seneca will not be open, and will continue to conduct business by appointment only for the time being. Please make an appointment if you wish to see an account manager in person.

 

  • Our Tompkins Financial Center offices in Batavia at 90 Main Street will not be open, nor will the offices at Sully’s Trail in Pittsford or our office at the Monroe Avenue, Pittsford branch location (The bank is open).

 

In Central New York:

  • Our offices at Seneca Street (Tompkins Financial Headquarters) will be staffed by account managers and located on the 2nd floor. The entry doors there will remain locked for the time being. You will be greeted at the door by a member of the bank branch staff who will take you to the insurance account manager.

 

  • Our Cortland and Trumansburg offices located in bank branches will be open and staffed with an account manager for business, however the entry doors will remain locked for the time being. You will be greeted at the door by a member of the bank branch staff who will take you to the insurance account manager.

 

  • Our offices on Triphammer Road in Ithaca, in Auburn, and in Fayetteville will not be open at this time, but will continue to serve you by phone. (The bank is open.)

 

In Pennsylvania:

  • Our offices located in bank branches in Boyertown and Sinking Spring will be open and staffed with an account manager for business, however the entry doors will remain locked for the time being. You will be greeted at the door by a member of the bank branch staff who will take you to the insurance account manager.

 

  • Our offices located in branches in Conshohocken, Pottstown and Schuylkill Haven will not be open, nor will our offices in Wyomissing and Blue Bell be open.These Tompkins Insurance locations will continue to conduct business by appointment only for the time being. Please make an appointment if you wish to see an account manager in person.

 

In all locations, whether the lobby is open or you are visiting by appointment, please note the following safety protocols that will be in place:

 

  • Face coverings will be required for entry (you may be asked to temporarily lower your mask for identification purposes).
  • Social distancing of six feet will be required once you are inside. Floor markers will be placed to provide direction.
  • Sanitation centers will be located at every lobby entrance. We encourage every visitor entering our buildings to utilize these stations.
  • Germ shields will be placed at all teller stations and desks.
  • If capacity limits are reached, you may be asked to wait outside of the branch or office for a time. Your patience in that situation is appreciated.

 

We thank you for understanding the necessity of these changes as we work through this, together.

 

Please watch for future updates on the status of operations in both NY and PA on our website and social media pages. And as always, our Customer Care Center is available 24/7 to answer questions or provide service. Call 1-888-261-2688 in NY or 1-888-601-2611 in PA.

We remain honored to serve our customer and communities, and continue to wish you all the best of health.

 

David S. Boyce, President & CEO