Customer Care
For more than 100 years, we’ve been committed to providing unrivaled customer service to those who have trusted us with their insurance needs.
That service earns us an industry-leading 99% customer satisfaction rating year after year. Whether you need a quote for a new policy, want to make amendments to your existing coverage, need an ally while filing a claim or just have a question, you can turn to our Customer Care Center. Our goal is to offer you service that’s both personalized and professional so you get the attention you deserve every time you call.
OUR CUSTOMER CARE CENTER
NEED A QUOTE?
QUESTION ABOUT YOUR BILL
ADDING OR CHANGING VEHICLES?
HAVE A CLAIM?
Live Insurance Professionals 24/7
Tompkins provides you with personalized, professional service, so you get the attention you deserve, any time of day or night.
Our licensed, insurance account managers are trained to assist you with all your account service needs from processing a claim to adding a new policy.
Ranked Among The Top 100 Property/Casualty Agencies In The Nation.
Rochester Business Journal readers ranked us Best Insurance Agency
Named a National Best Practices Agency for Operational Excellence.
Awarded for National Excellence in Social Media.
We're proud our employees ranked us among the nation's best insurance agencies to work for!
Ranked Among the Top 50 Personal Insurance Agencies in the country
Named Agency of the Year.
Consistently ranked among the Top 3 commercial insurance firms in the Rochester/Monroe County area.
Our employees ranked us among the Best Places to Work in Western New York!
Ranked among the top 100 commercial insurance brokers in the nation.
