CORONAVIRUS RESOURCE CENTER

Important Notice for New York Policyholders – May 8, 2020

New York Gov. Andrew Cuomo has extended the order that prohibits insurance carriers from terminating some policies and requires them to be lenient with policyholders suffering financially from the COVID-19 pandemics.

The requirements will now expire on June 6.

A recent Executive Order issued by NYS Governor Cuomo, together with recent amendments to the insurance and banking regulations issued by the New York State Department of Financial Services extend grace periods and give you other rights under your life insurance policy or annuity contract and extend grace periods and give you other rights under certain property/casualty insurance policies if you are an individual or small business if you can demonstrate financial hardship as a result of the novel coronavirus pandemic. Another recent executive order provides temporary grace periods and rights for any comprehensive health insurance policyholder or contract holder under an individual policy and for any small group or student blanket comprehensive health insurance policy, or any child health insurance plan policy where the policyholder or contract holder pays the entire premium. For details, please see the relevant notice below, or contact your trusted advisor at Tompkins Insurance.

NY Executive Order – Extension

NY Life/Annuity Policyholders

NY Personal/Commercial Policyholders

NY Health Insurance Policyholders

Resources For Our Customers:

A Message to Our Customers

Out of our sincere concern for the well-being of our employees, as well as an obligation to support statewide and nationwide efforts meant to slow the spread of the coronavirus, Tompkins Insurance has decided to proactively remove our employees from physical locations and move to an entirely remote service plan as of March 23, until further notice. We feel it’s the right thing to do, and feel confident we can continue to meet your needs without in-person interaction.

We remind you that we are just a phonecall away. Our Customer Care Center is open 24/7 

In NY, call 1-888-261-2688
In PA, call 1-888-601-2611

We are committed to providing you with the service you expect from us, as promptly as possible, during this time. If you get voice mail during business hours, please know we’re available, just likely on the line with another customer.

When You Reach Out, We’ll Be Here

At Tompkins Insurance we are committed to you, our valued clients. That means that right now, in light of the current situation across our country, we are committed to both your financial and your physical health.

We are monitoring the coronavirus situation closely and following the guidance of relevant authorities, including the Centers for Disease Control and Prevention, the World Health Organization and various state and local government entities.

What we are doing for you

We have put our remote service plan in place in order to continue to provide our customers with the service they expect from us, while keeping our employees as safe as possible. As always, our Customer Care Center is open 24/7. Your call will be answered by an insurance professional.

In NY, call 1-888-261-2688
In PA, call 1-888-601-2611

We are committed to providing you with the service you expect from us, as promptly as possible, during this time. If you get voice mail during business hours, please know we’re available, just likely on the line with another customer. We appreciate your patience.

What we are doing for our employees

We’re focused on keeping our employees safe. That, and our obligation to protect our customers and community, prompted our decision to proactively remove our employees from physical locations and move to an entirely remote service plan.

What we hope you’ll do

Please keep yourselves and your families as healthy as possible. We encourage you to closely follow CDC guidelines for preventative measures and social distancing. We also encourage you to utilize remote alternatives for doing business with our banking partners, by going online or calling.

Please know the entire Tompkins family is committed to keeping the health and well-being of our customers, employees and communities we serve as our top priority. We wish you well and are here to serve you.