CORONAVIRUS RESOURCE CENTER

Important Information about Office Re-openings in Pennsylvania – June 29

Together

We are pleased to announce that effective Monday, June 29, some of our Pennsylvania office lobbies will begin to reopen with certain safety protocols. We ask that you refer to this list for office availability as well as safety protocols:

  • Our offices located in bank branches in Boyertown and Sinking Spring will be open and staffed with an account manager for business, however the entry doors will remain locked for the time being. You will be greeted at the door by a member of the bank branch staff who will take you to the insurance account manager.
  • Our offices located in branches in Conshohocken, Pottstown and Schuylkill Haven will not be open, nor will our offices in Wyomissing and Blue Bell be open. These Tompkins Insurance locations will continue to conduct business by appointment only for the time being. Please make an appointment if you wish to see an account manager in person.

In New York:

As announced last week, many of our locations in New York began opening on June 22. That list of office availability remains as below:

In Western New York:

  • Our offices located in bank branches will be open and staffed with an account manager for business, however the entry doors will remain locked for the time being. You will be greeted at the door by a member of the bank branch staff who will take you to the insurance account manager. These locations include: Amherst, Arcade, Caledonia, Chili, Geneseo, Greece, LeRoy, Perry, and
  • Our offices in Alden, Attica, Brockport, Dansville, Nunda and West Seneca will not be open, and will continue to conduct business by appointment only for the time being. Please make an appointment if you wish to see an account manager in person.
  • Our Tompkins Financial Center offices in Batavia at 90 Main Street will not be open, nor will the offices at Sully’s Trail in Pittsford or our office at the Monroe Avenue, Pittsford branch location (The bank is open).

In Central New York:

  • Our offices at Seneca Street (Tompkins Financial Headquarters) will be staffed by account managers and located on the 2nd floor. The entry doors there will remain locked for the time being. You will be greeted at the door by a member of the bank branch staff who will take you to the insurance account manager.
  • Our Cortland and Trumansburg offices located in bank branches will be open and staffed with an account manager for business, however the entry doors will remain locked for the time being. You will be greeted at the door by a member of the bank branch staff who will take you to the insurance account manager.
  • Our offices on Triphammer Road in Ithaca, in Auburn, and in Fayetteville will not be open at this time, but will continue to serve you by phone. (The bank is open.)

In all locations, whether the lobby is open or you are visiting by appointment, please note the following safety protocols that will be in place:

  • Masks/face coverings will be required for entry (you may be asked to temporarily lower your mask for identification purposes).
  • Social distancing of six feet will be required once you are inside. Floor markers will be placed to provide direction.
  • Sanitation centers will be located at every lobby entrance. We encourage every visitor entering our buildings to utilize these stations.
  • Germ shields will be placed at all desks.
  • If capacity limits are reached, you may be asked to wait outside of the branch or office for a time. Your patience in that situation is appreciated.

As always, thank you for understanding the necessity of these changes as we work through this, together and encourage customers to watch for future emails from us, and in the meantime, connect with us on our website or social media pages for the latest details. As always, Our Customer Care Center remains available to serve your insurance needs 24/7 at 1-888-261-2688 in NY and 1-888-601-2611 in PA.

Important Information about Office Re-openings in New York

Together

As businesses begin reopening in phases, Tompkins Insurance remains steadfast in its commitment to the welfare of our customers and employees. We are pleased to announce that effective Monday, June 22, many of our New York office lobbies will begin to reopen with certain safety protocols. We ask that you refer to the list below for office availability as well as safety protocols.

In Western New York:

  • Our offices located in bank branches will be open and staffed with an account manager for business, however the entry doors will remain locked for the time being. You will be greeted at the door by a member of the bank branch staff who will take you to the insurance account manager. These locations include: Amherst, Arcade, Caledonia, Chili, Geneseo, Greece, LeRoy, Perry, and Warsaw.
  • Our offices in Alden, Attica, Brockport, Dansville, Nunda and West Seneca will not be open, and will continue to conduct business by appointment only for the time being. Please make an appointment if you wish to see an account manager in person.
  • Our Tompkins Financial Center offices in Batavia at 90 Main Street will not be open, nor will the offices at Sully’s Trail in Pittsford or our office at the Monroe Avenue, Pittsford branch location (The bank is open there).

In Central New York:

  • Our offices at Seneca Street (Tompkins Financial Headquarters) will be staffed by account managers and located on the 2nd floor. The entry doors will remain locked for the time being. You will be greeted at the door by a member of the bank branch staff who will take you to the insurance account manager.
  • Our Cortland and Trumansburg offices located in bank branches will be open and staffed with an account manager for business, however the entry doors will remain locked for the time being. You will be greeted at the door by a member of the bank branch staff who will take you to the insurance account manager.
  • Our offices on Triphammer Road in Ithaca, in Auburn, and in Fayetteville will not be open at this time, but will continue to serve you by phone. (The bank is open.)

In all locations, whether the lobby is open or you are visiting by appointment, please note the following safety protocols that will be in place:

  • Face coverings will be required for entry (you may be asked to temporarily lower your mask for identification purposes).
  • Social distancing of six feet will be required once you are inside. Floor markers will be placed to provide direction.
  • Sanitation centers will be located at every lobby entrance. We encourage every visitor entering our buildings to utilize these stations.
  • Germ shields will be placed at all desks.
  • If capacity limits are reached, you may be asked to wait outside of the branch or office for a time. Your patience in that situation is appreciated.

We thank you for understanding the necessity of these changes as we work through this, together.

At this time, the status of our offices in PA remains the same. Our team will continue to assess recommended state and Centers for Disease Control and Prevention (CDC) guidelines and we will provide updates when our own protocols change. We encourage you to watch for future emails from us, and in the meantime, connect with us on our website or social media pages for the latest details. As always, Our Customer Care Center remains available to serve your insurance needs 24/7 at 1-888-261-2688 in NY and 1-888-601-2611 in PA.

Important Notice for New York Policyholders – May 8, 2020

New York Gov. Andrew Cuomo has extended the order that prohibits insurance carriers from terminating some policies and requires them to be lenient with policyholders suffering financially from the COVID-19 pandemics.

The requirements will now expire on June 6.

A recent Executive Order issued by NYS Governor Cuomo, together with recent amendments to the insurance and banking regulations issued by the New York State Department of Financial Services extend grace periods and give you other rights under your life insurance policy or annuity contract and extend grace periods and give you other rights under certain property/casualty insurance policies if you are an individual or small business if you can demonstrate financial hardship as a result of the novel coronavirus pandemic. Another recent executive order provides temporary grace periods and rights for any comprehensive health insurance policyholder or contract holder under an individual policy and for any small group or student blanket comprehensive health insurance policy, or any child health insurance plan policy where the policyholder or contract holder pays the entire premium. For details, please see the relevant notice below, or contact your trusted advisor at Tompkins Insurance.

NY Executive Order – Extension

NY Life/Annuity Policyholders

NY Personal/Commercial Policyholders

NY Health Insurance Policyholders

Resources For Our Customers:

A Message to Our Customers

Out of our sincere concern for the well-being of our employees, as well as an obligation to support statewide and nationwide efforts meant to slow the spread of the coronavirus, Tompkins Insurance has decided to proactively remove our employees from physical locations and move to an entirely remote service plan as of March 23, until further notice. We feel it’s the right thing to do, and feel confident we can continue to meet your needs without in-person interaction.

We remind you that we are just a phonecall away. Our Customer Care Center is open 24/7 

In NY, call 1-888-261-2688
In PA, call 1-888-601-2611

We are committed to providing you with the service you expect from us, as promptly as possible, during this time. If you get voice mail during business hours, please know we’re available, just likely on the line with another customer.

When You Reach Out, We’ll Be Here

At Tompkins Insurance we are committed to you, our valued clients. That means that right now, in light of the current situation across our country, we are committed to both your financial and your physical health.

We are monitoring the coronavirus situation closely and following the guidance of relevant authorities, including the Centers for Disease Control and Prevention, the World Health Organization and various state and local government entities.

What we are doing for you

We have put our remote service plan in place in order to continue to provide our customers with the service they expect from us, while keeping our employees as safe as possible. As always, our Customer Care Center is open 24/7. Your call will be answered by an insurance professional.

In NY, call 1-888-261-2688
In PA, call 1-888-601-2611

We are committed to providing you with the service you expect from us, as promptly as possible, during this time. If you get voice mail during business hours, please know we’re available, just likely on the line with another customer. We appreciate your patience.

What we are doing for our employees

We’re focused on keeping our employees safe. That, and our obligation to protect our customers and community, prompted our decision to proactively remove our employees from physical locations and move to an entirely remote service plan.

What we hope you’ll do

Please keep yourselves and your families as healthy as possible. We encourage you to closely follow CDC guidelines for preventative measures and social distancing. We also encourage you to utilize remote alternatives for doing business with our banking partners, by going online or calling.

Please know the entire Tompkins family is committed to keeping the health and well-being of our customers, employees and communities we serve as our top priority. We wish you well and are here to serve you.