CORONAVIRUS RESOURCE CENTER

Our Office/Branch Lobbies Are Open!

We are pleased to announce that effective April 5, you will no longer need to be admitted to any of our branch or office locations. Our doors will be unlocked,* and, provided you are wearing a (mask/face covering), please feel free to enter upon arrival. With this reopening, there are certain adjustments to the customer experience to keep in mind:

  • Face coverings will be required for entry. You may be asked to temporarily lower your mask for identification purposes, and you may be asked for additional identification.
  • Due to state requirements, you may be asked to wait outside in order to comply with capacity limits.
  • Social distancing of six feet will be required once you are inside. Floor markers have been placed to provide direction.
  • Sanitation centers are located in our lobbies. We encourage every visitor entering our buildings to utilize these stations.
  • Germ shields have been placed at all teller stations and desks.

*At this time, the doors of the following Tompkins Insurance locations will remain locked or the location closed. Please call ahead to inquire about in-person service at these locations:

  • 179 Sully’s Trail, Pittsford, NY
  • 113 Main Streat, Batavia, NY
  • 6872 East Genesee Street, Fayetteville, NY
  • 1240 Broadcasting Road, Wyomissing, PA
  • 1767 Seneca Parkway West, Blue Bell, PA

When You Reach Out, We’ll Be Here

At Tompkins Insurance we are committed to you, our valued clients. That means that right now, in light of the current situation across our country, we are committed to both your financial and your physical health.

We are monitoring the coronavirus situation closely and following the guidance of relevant authorities, including the Centers for Disease Control and Prevention, the World Health Organization and various state and local government entities.

What we are doing for you

We have put our remote service plan in place in order to continue to provide our customers with the service they expect from us, while keeping our employees as safe as possible. As always, our Customer Care Center is open 24/7. Your call will be answered by an insurance professional.

In NY, call 1-888-261-2688
In PA, call 1-888-601-2611

We are committed to providing you with the service you expect from us, as promptly as possible, during this time. If you get voice mail during business hours, please know we’re available, just likely on the line with another customer. We appreciate your patience.

What we are doing for our employees

We’re focused on keeping our employees safe. That, and our obligation to protect our customers and community, prompted our decision to proactively remove our employees from physical locations and move to an entirely remote service plan.

What we hope you’ll do

Please keep yourselves and your families as healthy as possible. We encourage you to closely follow CDC guidelines for preventative measures and social distancing. We also encourage you to utilize remote alternatives for doing business with our banking partners, by going online or calling.

Please know the entire Tompkins family is committed to keeping the health and well-being of our customers, employees and communities we serve as our top priority. We wish you well and are here to serve you.